How long is your vacation? Just one week. Here’s our Sydney brochure. Have a look and see if there’s a hotel that you like. Would you like me to make the booking now, Sir? Giving personal information I just need to take some personal information. What’s your full name? Do you have a day time number? I can call if necessary. You finish work on Friday the 26 th. Shall I try to book your flight for the next day? Yes, please , and a return flight on Saturday the 3 rd of August. Booking a flight Is there a direct flight that I can take? That sound better but it’s a little longer than I thought. Well , it’s an eight hour long flight. Don’t forget the time difference. Can I have the details of the return flight? Making a hotel reservation Do you want a single or a double room? A single room will be fine, thanks. Will it have a view of the harbor? They have a room available. Shall I make the confirmation? Can I pay by credit card? When will be able to collect my ticket?